Privacy Policy

Bestax Accountants ("Bestax," "we," "our," or "us") built this Privacy Policy to explain what personal information we gather through this website, how we put it to use, who we share it with, and what choices you have. Using this website or working with us means you accept the practices described below. If anything here raises a question, reach out to us at info@accountingfirmmississauga.ca.

Who We Are and What This Policy Covers

This policy applies to anyone who visits this website or contacts us directly, whether through a contact form, a newsletter sign-up, or a booked consultation. It does not extend to other websites or services that we do not run or control.

Information We Collect

We gather information in three ways: what you give us directly, what our website picks up automatically, and what we sometimes receive from other sources.

Information you share with us can include:

• Your name, email, phone number, company name, and job title.
• Details about your questions or service needs, including any files you upload and notes from consultations.
• Your newsletter or marketing preferences, such as whether you opted in and which topics interest you.
• Billing details for paid services. Payments run through outside payment processors, so we do not keep full card numbers on file.

Information collected automatically through the site can include:

• Technical details such as your IP address, device identifiers, browser type, and operating system.
• Usage details such as pages viewed, time spent on a page, referring or exit pages, clicks, and error records.
• Cookies and similar tracking tools, described further in the cookies section below.

Information we sometimes receive from others includes:

• Data from service providers who handle analytics, hosting, or email delivery for us.
• Publicly available business information, such as company websites, directories, or professional profiles, where it is lawful to use it.

How We Use Your Information

We put your information to work in the following ways:

• Delivering the services you ask for and answering your questions.
• Running and improving this website and keeping it secure.
• Sending newsletters, updates, and promotional messages, with your consent where the law requires it.
• Meeting our legal obligations under Canadian law.
• Spotting and preventing fraud and protecting our business.

How We Share Information

We do not sell or rent out your personal information. We share it only in these situations:

• With service providers and vendors who host this website, run analytics, deliver emails, or process payments on our behalf, all under confidentiality obligations.
• With legal or regulatory authorities when Canadian law requires it or when we need to protect our rights or safety.
• As part of a business sale, merger, or reorganization.

We never hand over phone numbers or SMS opt-in details to third parties for their own marketing purposes.

Sending Information Outside Canada

Our operations are based in Canada, but some of our service providers may process your data in other countries. When that happens, we take steps to keep your information protected in line with Canadian privacy law, including PIPEDA.

How Long We Keep Your Information

• Inquiries and leads: generally kept for up to 24 months unless you ask us to delete them sooner.
• Client files: kept for as long as Canadian accounting and legal rules require.
• Technical logs: kept for a limited time to support security and analytics.

Once information is no longer needed, we delete it securely or strip out anything that identifies you.

Your Privacy Rights Under PIPEDA

As a Canadian resident, you can:

• Ask to see the personal information we hold about you.
• Ask us to correct information that is wrong.
• Withdraw your consent, where that applies.
• Raise concerns about how we are meeting our PIPEDA obligations.

To use any of these rights, email info@accountingfirmmississauga.ca. We may need to confirm your identity before acting on your request.

Marketing, Text Message, and Phone Communications

We only send marketing emails with your consent or as Canada's anti-spam law (CASL) allows, and you can unsubscribe whenever you like.

If you share a phone number and agree to receive texts or calls, we may send you service updates or, with your consent, marketing messages. How often you hear from us can vary, and your carrier's standard rates apply. Reply STOP at any time or contact us to opt out.

As noted above, we never pass your phone number or SMS consent details to third parties for their marketing use.

Cookies and Tracking Tools

We use cookies to keep the site running, measure how it performs, and, with your consent, study traffic patterns.

• Necessary cookies keep core features working.
• Analytics cookies help us understand how visitors use the site.
• Preference cookies remember choices you have made.

You can change your cookie settings through your browser at any time.

How We Protect Your Information

We rely on administrative, technical, and physical safeguards to keep your personal information safe. No system is completely secure, but we take reasonable precautions against unauthorized access, misuse, or disclosure.

Children's Privacy

Our services are meant for adults, not children under 13, and we do not knowingly gather personal information from minors. If you think a child has shared information with us, please contact us at info@accountingfirmmississauga.ca.

Links to Other Websites

This site may link out to other websites. We are not responsible for how those sites handle your information, so check their own privacy policies before sharing anything with them.

Changes to This Policy

We may revise this policy as our practices, technology, or the law change. Any update will appear here with a new "Last updated" date.

Contact Us

Questions or concerns about this policy or your personal data can go to Bestax Accountants at info@accountingfirmmississauga.ca.